Terms of Business

KendroAI — Terms of Business Last updated: April 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the KendroAI website (kendroai.com) and the services provided by KendroAI ("we", "us", "our", "KendroAI").

By accessing our website, purchasing a service, or engaging us for any work, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

These Terms are governed by the laws of the State of Victoria, Australia.

2. Services

KendroAI offers the following services:

• PPC Search Boost — AI-powered Google Autocomplete visibility with verified traffic delivery
• AI Search Visibility Audit — a four-pillar scored report assessing your business's AI search visibility
• Visibility Optimisation — schema implementation, citation management, platform listings, and press release services
• Content Marketing and PR — blog articles, FAQ content, service area pages, press releases, and social syndication

Service descriptions on our website are provided in good faith and represent our standard offering. Specific deliverables, timelines, and scope for individual engagements will be confirmed in writing prior to commencement.

3. Eligibility

Our services are intended for businesses and business owners only. By engaging our services you confirm that you are acting in a commercial capacity and not as a consumer for personal, domestic, or household purposes.

You must be at least 18 years of age to use our services or website.

4. Purchasing Services

4.1 Trials and one-off purchases Services such as the PPC Search Boost trial and AI Visibility Audit are purchased via our payment processor (ThriveCart/Stripe). Payment is required in full at the time of purchase. All prices are displayed in Australian dollars (AUD) and inclusive of GST unless otherwise stated.

4.2 Ongoing services For ongoing services such as PPC Search Boost campaigns and Content Marketing, pricing and payment terms will be agreed in writing prior to commencement. Ongoing services will continue until cancelled in accordance with Section 8.

4.3 Currency While our primary currency is AUD, some services may reference USD pricing where underlying costs are denominated in US dollars. The applicable exchange rate will be confirmed at the time of purchase.

4.4 Taxes All prices are exclusive of GST unless expressly stated otherwise. Where GST applies, it will be added to the purchase price.

5. Refund Policy

AI Visibility Audit: Due to the instant delivery of the audit report, refunds are not available once the report has been generated. If you experience a technical issue that prevents delivery of your report, contact us at https://kendroai.com/contact-us within 48 hours.

PPC Search Boost trial: The trial fee covers your first month of campaign activation. Refunds are not available once a campaign has been activated and traffic delivery has commenced.

Ongoing services: Where ongoing services are cancelled mid-period, fees for work already completed or committed are non-refundable. Any prepaid fees for uncommenced work will be refunded on a pro-rata basis.

General: Nothing in this refund policy limits your rights under the Australian Consumer Law (ACL) where those rights apply.

6. Client Responsibilities

You agree to:

• Provide accurate and complete information about your business when engaging our services
• Respond to reasonable requests for information, access, or approvals in a timely manner
• Grant us access to any third-party platforms (Google Search Console, Google Analytics, Google Business Profile, website backend, social media accounts) required for service delivery, and revoke that access when no longer needed
• Ensure you have the legal right to grant us access to any platforms or accounts you provide access to
• Not use our services for any unlawful purpose or in violation of any applicable laws or platform terms of service

7. Our Responsibilities

We agree to:

• Deliver services with reasonable skill and care
• Communicate clearly about progress, issues, and any changes to agreed scope
• Handle your business information and platform access with confidentiality and care
• Not access your platforms beyond what is necessary for service delivery
• Revoke any access credentials we hold upon completion or termination of the relevant service

8. Cancellation

Client-initiated cancellation: You may cancel ongoing services at any time by providing written notice to https://kendroai.com/contact-us. Unless otherwise agreed, a minimum of 14 days written notice is required. You will be responsible for fees incurred up to the effective cancellation date.

KendroAI-initiated cancellation: We reserve the right to suspend or terminate services immediately if:

• Payment is not received when due
• You breach any provision of these Terms
• Continuing the service would require us to act unlawfully or in violation of any platform's terms of service
• You engage in conduct that is abusive, threatening, or otherwise unacceptable toward our team

Where we terminate services other than for cause, we will provide reasonable notice and refund any prepaid fees for uncommenced work.

9. Intellectual Property

Our content: All content on kendroai.com — including text, graphics, logos, and software — is owned by or licensed to Arbela Media Group and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Content we create for you: Unless otherwise agreed in writing, content created by KendroAI as part of a service engagement (including blog articles, press releases, schema markup, and FAQ content) is owned by you upon receipt of full payment for that work. We retain the right to reference the work in our portfolio and marketing materials unless you request otherwise.

Third-party platform access: Any access granted to us for your Google, social media, or website accounts remains your property at all times. We do not claim any ownership or rights over your accounts, content, or data.

10. Confidentiality

Both parties agree to keep confidential any non-public information shared during the course of an engagement. This includes business strategies, client lists, pricing, and any information marked as confidential. This obligation survives termination of the engagement.

We will not disclose your business information to third parties except as required for service delivery (for example, submitting a press release to a distribution service) or as required by law.

11. Third-Party Services

Our services involve the use of third-party platforms including Google, Facebook, Apple, Bing, Stripe, ThriveCart, Calendly, and others. We are not responsible for the availability, performance, or terms of these platforms. Changes to third-party platform policies, algorithms, or availability may affect our ability to deliver certain services, and we will communicate any such impacts to you as soon as reasonably practicable.

12. Limitation of Liability

To the maximum extent permitted by law:

• We do not guarantee specific outcomes from our services, including specific search rankings, traffic volumes, or revenue results. Digital marketing results are influenced by many factors outside our control.
• Our total liability to you for any claim arising from our services is limited to the total fees paid by you for the specific service giving rise to the claim in the 3 months preceding the claim.
• We are not liable for any indirect, consequential, special, or incidental loss or damage, including loss of profits, loss of data, or loss of business opportunity.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

13. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

14. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached within 30 days, either party may refer the dispute to mediation through a mutually agreed mediator or through the Dispute Settlement Centre of Victoria.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.



15. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes acceptance of the updated Terms.

17. Contact Us

For any questions about these Terms:

PO Box 43, Prahran VIC 3181

https://kendroai.com/contact-us

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